Refund policy

Not happy? Your first pair is on us. 

We’re a small business committed to making our products great and our customers happy so all we ask is that you tell us why so we can continue improving.
If you’re not happy with your first pair, don’t worry about returning them (we’re good, really…), just let us know why and we’ll send you a refund.

If you want to return it, unused

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Do not try Outfox Underwear on next to your skin or you will not be able to return them. 

To start a return, you can contact us at support@outfoxunderwear.com
Please include 

  • Order number

  • Reason for return

  • Photos if it's damaged upon arrival.

We’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  All returns will incur a $5.00 return shipping & restocking fee.

Damages and issues

Inspect your order when it arrives and email us immediately if the item is defective, damaged or if you receive the wrong item. so that we can evaluate the issue and make it right.

30-day return policy - 30 days after receiving your item to request a return. 


Exceptions / non-returnable items
If the item is damaged or appears to have been worn, the item may not be eligible for return. Try them on over another undergarment for sizing -   Please do not try on underwear next to your skin!.  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
To get the right size, just order again and we’ll ship it out while we process the original return. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@outfoxunderwear.com